In the Press

Whether you are a small business or a Fortune 500 company, the introduction of Artificial Intelligence (#AI) has raised an undeniable excitement in the business world. The advancement of AI has not only transformed the way business is run, but it has also challenged organization leaders to adjust and adapt their #digitaltransformation roadmap to ensure they are optimizing this new technology.

We are honored to work with our business partners to implement how AI can transform their business. The common challenge we experience in all of our engagements is never what, but more of how. Organizations want AI but not all fully understand how it can help them. Here are some business use cases that exemplify how your organization can leverage AI to find information and crunch data faster to enhance #innovation, achieve unprecedented growth, and increase operational efficiency.

Find it Faster: Siri for Business (Virtual Assistant)

AI-powered chatbots and virtual assistants provide a self-service system that can handle a wide range of information, from answering basic questions to providing detailed support or day-to-day instructions, all in real time. By leveraging natural language processing (#NLP) and machine learning, chatbots provide a simple Q&A tool that responds to the user’s queries with remarkable accuracy and efficiency. Some of the most popular use cases for this are:

• Organization Knowledge Management: Connecting AI-powered Chatbots to an organization knowledge base helps provide a Q&A format for employees to find information (standard of operation, work instructions, etc.) to assist with their day-to-day tasks. With Machine Learning and NLP, you can create AI-powered #Chatbots agents which can be specialized to cater to a job role and responsibility. For instance, Siri for Chefs, or Siri for Pilots.
• Customer Support: Providing AI-power chatbots with a self-service, conversational style interface to aid with their inquiries. The addition of Machine Learning and NLP will not only provide the customer with answers, but it will teach and adjust to how it is being answered with more interaction and experience with the end users.
• Content Development: Leveraging AI to help your team produce customized training manuals for your organization by feeding AI relevant content (user manual, your company process, etc.). Previously, this process required substantial resources and time, but with AI, it can now be completed within hours.

Crunch Data: Better Decision Making

With AI, organizations can now harness its power to analyze data and provide predictive analytics to make better decisions faster than ever. The process of crunching data and creating dashboards to aid business decision making usually takes companies a full department and months to produce, can now be done within days. Here are some popular business use cases for decision making:

· Supply Chain Optimization: We are fortunate to have experience working with partners who have a large supply chain management process. So, it is natural that this is the first place an organization would invest in AI. With AI algorithms, an organization can analyze large amounts of data from multiple enterprise systems to help optimize inventory levels, demand forecasting, and logistics. By leveraging predictive analytics, an organization can have a more distinct chance to recognize patterns and identify disruptions. Having this information helps make informed decisions and reduce costs and disruption.

· Risk Management: Managing risks is an ongoing battle that requires lots of data analytics. Sometimes, it can feel like a losing battle as most organizations simply do not have the time or resources. As a result, it always seems more like a fire drill (reactive). With AI’s ability to analyze a large amount of data and recognize anomalies, organizations can quickly identify risks. The time it takes to crunch numbers and build models can now be leveraged to identify recommended solutions from AI to dealing with such risks.

· Resource Management: With AI, organizations are starting to leverage it as a way to hire staff more timely and accurately. HR organizations can now input business development data with their employee database and public resumes to help them forecast, recruit, and hire the appropriate staff to match their growth demand.

Conclusion

It is understandable why AI has taken the business world by storm. AI’s impact on business is undeniable, offering limitless potential and reshaping operations. Our team has had the pleasure of helping our partners implement AI via Digital Transformation and the above business user cases are just some of the most popular, but it does not do AI justice as it can do a lot more. If your organization hasn’t planned for AI deployment, we recommend exploring its benefits. We’re also available to partner with your organization for further inspiration.