The Bayen Group team has established a centralized repository for storing searchable, knowledge-based documents. This system enables employees to efficiently access relevant information required to provide Level 2 support. This team is instrumental in driving digital business transformation and ensuring its success through a well-coordinated strategy that supports and empowers employees.

• An aerospace and defense company with over 35,000 employees
  • Business Systems Integration team that oversees the Digital Enterprise Transformation Programs to remain relevant in a constantly evolving competitive landscape

The client required a centralized cloud-based platform that stores the company’s collective knowledge and accelerates independent learning while retaining and disseminating knowledge from retiring employees. Additionally, the organization aimed to categorize content based on enterprise tagging of systems, audience, sector, and user levels.

The team developed a SharePoint platform that enables users to efficiently search for knowledge categorized into four main types: FAQs, Learning Aids (manuals), Process Flows (informational diagrams), and Tips and Tricks. Each category is color-coded and assigned a unique icon for easy recognition.

Content organization is enhanced with enterprise tagging based on system, audience, sector, and user levels. The platform displays a short summary for each article in the search results, allowing users to assess relevancy before clicking through to the detailed page. Detailed pages can be downloaded as PDFs, and a view counter shows how many times each document has been accessed.

Users can provide specific feedback on articles via email and share articles with colleagues using the ‘Share with a friend’ feature. The system permits members to create and edit content, while visitors are restricted to content searches. Posting new articles is straightforward with options for titling and tagging within the system.