SharePoint and Power Platform
Managed Services
Comprehensive Help Desk Support.
Our Microsoft 365 Managed Services are tailored to optimize your investment, providing your organization with comprehensive support for SharePoint and Power Platform environments. This enhances collaboration, productivity, and overall business performance. We are committed to delivering dependable support, allowing our clients to focus on their primary business activities.
Our team of certified Microsoft SharePoint and Power Platform experts provide unparalleled support with quick response and resolution times.
What We Deliver
Strategic Planning and Meticulous Execution
We understand the complexities and potential of M365, particularly with SharePoint and the Power Platform. Many organizations struggle to maximize the potential of Microsoft 365, often facing challenges related to user adoption, system integration, and ongoing support. Over the years, we have developed a robust process with service level agreements that deliver high value to top tier clients such as Northrop Grumman.
We support SharePoint and the Power Platform through a structured process that includes Level-1 and Level-2 support. The support services are tailored to meet client needs, with the option for clients to manage Level-1 support while Bayen Group handles Level-2 escalations, or for Bayen Group to manage both levels. Support activities encompass troubleshooting, break-fix, minor enhancements, liaison with other IT departments, testing, user training, knowledge transfer, and project management, ensuring seamless integration and effective maintenance of SharePoint and Power Platform solutions.
Service Benefits
Experienced Technical Delivery: When providing system enhancements, we follow a structured Software Development Lifecycle Process (SDLP) that emphasizes requirements, usability, and iterative development.
Multi-Disciplinary Team of Experts: Our fully onshore team consists of certified Microsoft 365 Subject Matter Experts (SMEs) from various disciplines, ensuring that every aspect of your solution aligns with your business needs.
Change Management: Our experienced change management team collaborates with your organization to ensure the full realization of the solution’s value and its proper usage.
For existing customers, enjoy continued support from the Technical team that developed and implemented your solutions.
Past
Performance
Our Clients
