Project Description

Project Description

Bayen Group developed a centralized Access Request Form to simplify the process for employees to submit requests for access to technological tools and associated training required to do their job. This form decreases errors and saves time by providing access through data validation, process consolidation and workflow automation.

This team is the key driver in implementing a digital business transformation along with ensuring success by utilizing a well-coordinated approach to supporting and empowering employees.

Client Summary
  • An aerospace and defense company with over 35,000 employees
  • Business Systems Integration (BSI) team that oversees the Digital Enterprise Transformation Programs to remain relevant in a constantly evolving competitive landscape
Business Need
  • A user-friendly platform for employees to request access to job-specific tools and training
  • Requests need to be formally tracked with status updates throughout the lifecycle of the ticket until it is resolved
  • Automation of process pertaining to training validation and management approval working in concert with consolidation of request process
Solution
  • Alleviate the need for multiple forms by creating a centralized SharePoint single process request form powered by autofill & forms validation
  • Seamlessly integrate the form with the company’s ticketing system to track and verify requests
  • Streamlined workflow to identify and notify employees via email of any required training as a prerequisite to accessing tools
  • Increased efficiency through automation with alerts to inform managers to approve requests and also instructions on how to get access via email notification to eliminate the amount of “junk” in the system
  • Enable the BSI team to allocate less time tracking down information vs. processing requests
  • Integration with LX Training to validate training and reporting to the government
  • Integration with the Ticketing System to form a soup-to-nuts process from requesting to requests

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